Refund & Cancellation Policy

Our commitments

• You can cancel at any time before departure.
• Cancellation fees are fixed in advance and shown below — no surprises.
• If our actual loss is lower than the standard fee, we charge only the lower amount and show you how it was calculated.
• If we cancel, or if extraordinary circumstances at the destination prevent your trip, you get a 100% refund.
• Refunds are paid within 14 days, in euros, to the account you paid from. We never force you to accept a voucher.

This policy is part of our Terms & Conditions and applies to bookings made directly with Eurasia Global EU. It follows the EU Package Travel Directive (2015/2302) as implemented in Estonian law. If your booking confirmation states different, special conditions for a particular service, those conditions apply and will have been shown to you before you booked.

Contents

1. Summary
2. Cancelling a package tour
3. Cancelling single services
4. When you can cancel free of charge
5. When we cancel or change your trip
6. Changes and name transfers
7. Unused services and problems during the trip
8. How and when refunds are paid
9. How to cancel
10. Travel insurance

1. Summary

2. Cancelling a package tour

You may cancel your package at any time before departure. Because we pay hotels, boats, guides and transport in advance and cannot always resell them, a cancellation fee applies. The fee is a percentage of the total package price and depends on how many days before departure we receive your cancellation:

• The fees are standardised based on the time of cancellation, the costs we can expect to save and the income we can expect from re-using the services, as allowed by EU law.
• If your actual cancellation cost to us is lower than the fee in the table, you may ask for — and we will provide — a calculation, and we charge only the lower actual amount.
• Non-refundable elements: some services are fully non-refundable from the moment they are booked — for example certain international or domestic flight tickets, some cruise cabins on peak dates, and festival or peak-season hotel rates. We list any such elements and their cost in your quote before you book. If they exceed the fee above, the higher actual cost applies.
• If only some travellers in a booking cancel, the fee applies to their share. The remaining travellers may need to pay single supplements or a recalculated group price, which we will show you.

3. Cancelling single services

4. When you can cancel free of charge

You can cancel without any cancellation fee and receive a full refund if:

• Unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity that significantly affect the trip or the transport there — for example war, serious security risks, natural disasters such as a severe typhoon or flooding, or a major disease outbreak. Official travel advice from the foreign ministry of an EU member state against travel to the destination is an important indication. Personal reasons (such as illness or work) and general fear of travel are not covered by this rule — this is what travel insurance is for.
• We increase the price by more than 8% after booking and you do not accept it.
• We propose a significant change to the main features of your trip and you do not accept it.

5. When we cancel or change your trip

• If we cancel your package for any reason, you receive a full refund of all payments within 14 days.
• If we cancel for reasons other than unavoidable and extraordinary circumstances or insufficient participants (notified in time), you are also entitled to appropriate compensation.
• If a minimum number of participants is stated for a group tour and is not reached, we inform you at least 20 days before departure (trips over 6 days), 7 days (2–6 days) or 48 hours (under 2 days).
• Instead of a refund, we may offer you an alternative trip or a travel credit. Accepting it is always your choice; a refund in money remains your right.
• If a cruise is suspended by the authorities because of weather (which happens occasionally in Ha Long Bay), we rebook it on another day or provide an alternative excursion. If neither is possible, you receive a refund for that service.

6. Changes and name transfers

• Changes requested more than 60 days before departure: no handling fee for the first change; you pay only any supplier charges and price differences.
• Changes requested 60 days or less before departure: we will try our best, but depending on the change it may be treated as a cancellation of the affected services under section 2.
• Transfer of the booking to another person: possible with at least 7 days' notice before departure. You pay only the actual extra costs (for example airline name-change fees), which we will show you with proof.

7. Unused services and problems during the trip

• If you choose not to use part of your trip (for example you skip an excursion or leave early for personal reasons), there is normally no refund. If a supplier refunds us, we pass that refund on to you in full, without any administrative fee.
• If a service is not provided as agreed and we cannot fix it, you are entitled to a price reduction and, where applicable, compensation, as set out in our Terms & Conditions.
• Please report problems immediately during the trip so we can help right away.

8. How and when refunds are paid

• Refunds are paid within 14 days after the cancellation takes effect, or after we have agreed a price reduction.
• Refunds are made in euros to the original payment method or bank account, unless you ask us in writing to use another account in your name.
• We pay our own bank charges. If you are outside the SEPA area, your bank may charge receiving fees.
• We send you a written statement showing the amount paid, any fee withheld and the refund.
• Refunds of amounts paid directly to third parties (for example visa fees or flights you booked yourself) must be requested from those parties.

9. How to cancel

Please cancel in writing, by email to info@eurasiadmc.com, quoting your booking reference and the names of the travellers who cancel. The cancellation takes effect on the day we receive your email (Estonian time). We confirm receipt within one working day. If you do not receive our confirmation, please call us at +372 5820 3742.

10. Travel insurance

We strongly recommend travel insurance with cancellation cover from the moment you book. It can reimburse cancellation fees in situations such as illness, accident or a family emergency, which are personal reasons not covered by the free cancellation rules above. Check that your policy also covers medical treatment abroad and repatriation from Asia.

Questions about this policy? Write to us at info@eurasiadmc.com — we are happy to explain any point before you book.

Last updated: 05 October 2026